Help Center
Practical answers about funding, verification, order execution and account security.
Funding & withdrawals
Deposit networks, confirmation times, pending states and how reserved withdrawals affect your available balance.
Verification & security
Identity documents, review timelines, two-factor authentication and active session management.
Trading & orders
Market, limit and stop orders, leverage, margin, stop-loss/take-profit and liquidation rules.
Account & support
Profile settings, notification preferences and how to open a support ticket with attachments.
Frequently asked questions
Crypto deposits are credited after the network confirmations required for that asset. You will see the amount under Pending on the Wallet page until it is confirmed, then it moves into your available balance.